RETURN AND EXCHANGE POLICY

 

 

ALL SALES ARE FINAL WITH THE EXCEPTION OF AN ACCEPTED EXCHANGE. ALL PRODUCT ARE CUSTOM MADE TO ORDER SPECIFICALLY FOR YOU.

 

We have a 15-day exchange policy, which means you have 15 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The product also must meet our damage or issue criteria to be eligible for an exchange. Only factory damage issues meet this criteria.

To start an exchange, you can contact us at thevillensupply@gmail.com. Please note that exchanges will need to be sent to the address placed on the initial order.

If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thevillensupply@gmail.com.

 

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.